Billing and Payments

• Free: no charge, with the limits shown on the pricing page (for example one published form and 100 responses a month). Free never turns into a paid Plan without you choosing it.
• Paid Plans (Business and Pro): higher limits and extra features, billed monthly or yearly at the price shown when you buy.
• Enterprise: custom pricing agreed in writing.

Plan limits (forms, responses, team members, storage, AI usage and others) are shown on the pricing page and in Console under Billing. When a limit is reached, the related feature pauses until it resets or you change Plan.

1. You choose a Plan and a billing interval (monthly or yearly).
2. Before you pay, we show the amount, currency, billing interval and that it renews automatically.
3. You authorise the payment with the payment provider.
4. The Subscription renews at the end of each period, and you are charged for the next period, until you cancel. We never renew secretly or hide recurring charges.
5. You can cancel at any time. Cancellation stops the next renewal and you keep paid features until the end of the period you’ve paid for.

Where payment functionality is available, subscription and other payments will be processed through PayFast by Network International. You enter your card or bank details on PayFast’s secure pages, not on Lenucs. PayFast’s own terms, privacy policy and security practices apply to that processing.

Lenucs does not store full card numbers or bank login details. We keep payment records: status, transaction and subscription references, Plan, amount, currency, payment date and refund status. Your Subscription status is only updated from verified notifications sent by the payment provider to our servers, never from your browser.

Prices are shown in the currency on the pricing page (currently US dollars). Your bank may charge conversion or foreign transaction fees.

Prices include or exclude VAT as stated at checkout. Lenucs’ VAT registration: To be published. If Lenucs is registered for VAT, tax invoices will show the VAT number and VAT amount.

A receipt or invoice will be issued for every payment and kept available to workspace owners. Tell us if you need your business details on it.

• Upgrades take effect immediately. The amount charged and how any unused time is credited is shown before you confirm.
• Downgrades take effect at the end of the current period. If your data is above the lower Plan’s limits, it is kept but some features pause.
• Price changes apply from your next renewal, and we will tell you at least 30 days before. If you don’t agree, you can cancel before the renewal.

If a renewal payment fails, we will tell you and retry over a short grace period. If payment still hasn’t succeeded after the grace period and our notices, the Workspace moves to the Free Plan or paid features are suspended until payment is made. We don’t delete your data because of a failed payment. Any deletion follows the Terms and the retention periods in the Privacy Policy.

Refunds are covered by the Refund and Cancellation Policy. If something looks wrong on a charge, please contact us first: we can usually fix it faster than a chargeback. If you open a chargeback, we may share the relevant payment records with the payment provider and your bank to respond to it, and we may pause paid features while it is open.